FAQ

1. How do I get in contact with you?
All our contact information is available on our contact us page.

2. What forms of payment do you accept?
Right now we accept cash or checks.

3. How can I get a quote on a job that I need printed?
Call us in order to get a quote. Please make sure you have the following information that we will need in order to give you an accurate quote. a) How many pieces do you want printed? b) What is the type and finished size of the job? c) What paper stock do you want it printed on (type, color and weight)? d) How many colors will the job be printed in? e) How many pages is the project (this will apply if the job is a newsletter, catalog, booklet, etc.) f) Will the job need any finishing, binding or folding? g) Is the job print ready or will we have to typeset it? h) Does the job bleed? I) Does it need numbering or perforation? j) Will it need to be collated? k) Will it need padding, drilling or hole punching? l) Does the job have to be laminated?

4. Can I order multiple print jobs at the same time?
You can order as many jobs as you need at the same time.

5. Are their paper and ink color samples available ?
Yes, we will show you the paper and ink samples before you place your job.

6. Is there an extra charge for bleed?
There could be, so make sure to ask when you are placing the order.

7. Will I save any money by ordering a higher quantity ?
Definitely. Ask us for details.

8. Will I always receive the full quantity that I order?
Most times you will receive the full quantity that you order. There could be an exception to this but you will be notified if this applied to your order.

9. How long will it take for me to receive the finished job?
The depends on many factors including your needs, the complexity of the job and our production schedule. We will discuss this when you place the order.

10. How well will my job match what I see on my monitor?
Because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Colors on the monitor are displayed in RGB while offset printing is done in CMYK or with spot colors. See important terms for definition of RGB (viewing on monitor), CMYK (printing process) and Pantone (spot colors).

11. Will you match a sample I print out on my own printer, or a previously printed sample?
We print to the "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will approximate your printed sample. This is due in part to the varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, these are all different than true offset printing. There can even be a significant difference from one commercial print shop to another. Inkjet and laser prints are known to look very different from true offset printing.

If you do require precise color match, please contact us to arrange for a digital color proof. Once you approve the additional fees, we will produce and get you a hard proof. When you approve and return the proof, we will strive to match the proof's color when printing your final piece. There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a charge for color correction time and a new proof.

12. Can I place an order and have my graphic designer send you the files separately?
Yes. Have your graphic designer read our file transfer section on the job guidelines page of our website.

13. Do I get a proof before you print the job?
Yes. There may be different types of proofs available to you depending on the complexity of the job. This will be explained to you when you place your order.

14. How long does it take for me to get the proof of my job?
This depends on how quickly you need the proof, how complex the job is and what our production schedule will allow.

15. What if I want to change something after I place the order or see the proof?
We always try to accommodate you but some changes cannot be made after certain stages of the production schedule.

16. Do you do color copies?
Yes but there are many variable involved. Some of the things we will want to know are: a) Will the job be copied off the glass? b) Does it need to be printed directly from a computer? c) Will any part of it need to scanned before the copies are made? d) What size paper do you want? The price of the copies will vary depending on quantities, variables in job and if job can be pleasing color or exact match.

17. Do you deliver the printed job?
If a customer has an account and does a certain amount of business with us per year then we will offer delivery. We will also deliver if the total invoice price is above $500.00